"What gets us into trouble is not what we don't know. It's what we know for sure that just ain't so."
These pithy words open the film of the book: The Big Short. It's easy to imagine they were said by Mark Twain, and the issue they address is set out at the beginning of the book in this quote by Leo Tolstoy:
"The most difficult subjects can be explained to the most slow-witted man if he has not formed any idea of them already; but the simplest thing cannot be made clear to the most intelligent man if he is firmly persuaded that he knows already, without a shadow of a doubt, what is laid before him."
Self-sustaining systems, be they physiological, psychological, or organisational, maintain their equilibrium through the self-regulation of their elements responding to situations and stimuli that otherwise would disturb them. This tendency is central to life. In our own lives we experience it as a subtle yet pervasive bias favouring those actions that feel comfortable to us. Within stable environments it produces reliably safe behaviour. However the bias also favours incremental change which, in the face of the transformations required by rapidly changing environments, results in inertia. Despite our best efforts we find we continue to do what we're doing, and to continue to get what we're getting, even when this becomes unsatisfactory.
Active engagement with a reliable external reference is needed in order to offset an innate bias. Phoenix change consultancy works to provide this, utilizing the reflective processes of mediation, coaching and mentoring to deliver systemic interventions. Based upon the understanding and insight of wide consulting experience, these interventions help clients cut through complexity, focus challenges, and engage with the underlying issues that can readily derail directive and administrative methods.
Every system is unique and dynamic. To continually adapt to this, interventions from the outset must be individually tailored with the client. Striking a balance between presentation and reflection, these engage clients and drive optimal progress. Phoenix change is an organic and immersive process that delivers sustainable development through practicable strategies and innovation.
Contact us for a preliminary assessment. Coaching and consulting interventions can be provided virtually as well as face to face.
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